CUES Emerge Finalist Shares Pipeline-Centered Mortgage Dashboard to Streamline Lending Process
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2025 CUES Emerge Final 5 finalist Ryan Suttles, Real Estate Specialist II at State Employees Credit Union, joined us on the show to share why he entered this year's CUES Emerge competition, how the experience has been so far, how he sees the competition benefiting his career, as well as his business case: “Pipeline-Centered Mortgage Dashboard – Focused on Employee Efficiency & Member Transparency”
In particular, Ryan detailed his business case for a new mortgage dashboard aimed at improving employee efficiency and member transparency. He shared the benefits this dashboard provides credit unions, including enhanced member satisfaction and reduced staff burnout -- all while encouraging others to embrace challenges for development.
Q&A summary
What is the CUxEL Protégé program and how did it influence Ryan's decision to enter the competition?
The CUxEL Protégé program is for the Carolina Credit Unions League, and Ryan was encouraged to apply for the competition after a coworker who had previously participated suggested it.
What gap in the mortgage process does Ryan aim to address with his business case?
Ryan aims to address the disconnect between what the credit union does and the experience of members, particularly first-time home buyers.
How does Ryan's business case propose to enhance member experience during the mortgage process?
The business case proposes to provide real-time status updates, a secure messaging center, and a checklist for members to track their progress.
What advice does Ryan offer to future competitors in the CUES Emerge competition?
Ryan advises future competitors to say yes to opportunities, as this will lead to personal and professional growth, regardless of the competition's outcome.
Check it out and let us know your thoughts. And be sure to watch the entire episode below for all the details -- and don't forget to watch the Live Pitch Show on October 1 at 11:00 Pacific/1:00 Central/2:00 Eastern.
Full interview